gologame Privacy Policy — Your Data, Your Rights, Our Responsibility

Data Controller Information

For the purposes of applicable data protection legislation, the data controller responsible for the personal information of users on the gologame platform is gologame (referred to throughout this document as "gologame", "we", "us", or "the Company"). gologame operates the website available at gologame.app and all associated products and services accessible through that domain, including casino games, sports betting, live dealer tables, and account management functions.

This Privacy Policy applies to all individuals who register an account with gologame, access the platform as a guest, contact our customer support team, or otherwise interact with any gologame service. By accessing gologame, you confirm that you have read and understood this Privacy Policy in full and that you are at least 21 years of age as required by gologame's terms of service.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data gologame holds about you, please contact our Data Protection team at the email address listed on the Contact & Support section of this website. All privacy-related correspondence is handled within a maximum of 30 calendar days from receipt.

Data We Collect

gologame collects personal data through several channels: directly from you during registration and account use, automatically through your use of the platform, and from third-party providers where required by law or for operational necessity. The categories of data we collect are set out below.

2.1 Registration and Identity Data

When you create a gologame account, we collect the information you provide during registration. This includes your full legal name, date of birth (to verify that you are 21 or older), Pakistani CNIC number or equivalent national identification, residential address, email address, and mobile phone number. This information is mandatory — accounts cannot be created or verified without it.

2.2 Financial and Payment Data

To facilitate deposits and withdrawals in Pakistani Rupees (PKR), gologame collects payment-related information. This includes your JazzCash or EasyPaisa mobile number, bank account details (IBAN, bank name, and account title) for HBL, UBL, Meezan Bank, or other partner banks, and Raast transfer identifiers where applicable. For Visa/Mastercard transactions, card details are collected by our PCI-DSS compliant payment processor — gologame does not retain full card numbers on its own systems. We also maintain a record of all transactions processed through your account for regulatory and anti-money laundering compliance purposes.

2.3 Identity Verification (KYC) Data

As part of our legal obligations under international gaming licensing requirements and anti-money laundering (AML) regulations, gologame conducts Know Your Customer (KYC) verification for all player accounts. This process requires you to submit copies of government-issued identity documents — typically a Pakistani CNIC — and in some cases a utility bill or bank statement as proof of address. Biometric verification may also be required for high-value accounts. These documents are processed by our licensed KYC verification partner and retained for the legally mandated period.

2.4 Usage and Behavioural Data

When you use the gologame platform, we automatically collect data about your activity. This includes game session data (games played, bet amounts, wins, losses, session duration), login timestamps, device information (device type, operating system, browser version), IP address and approximate geolocation, and navigation patterns within the platform. This data is used for platform improvement, security monitoring, responsible gaming oversight, and regulatory reporting.

2.5 Communications Data

When you contact gologame's customer support team via live chat, email, or any other channel, we retain a record of that communication, including its content and any attachments. This is necessary for quality assurance, dispute resolution, and our regulatory compliance obligations.

How We Use Your Data

gologame uses the personal data it collects for the following purposes. Each use is tied to a specific legal basis, which is set out in Section 4 below.

gologame does not engage in automated individual decision-making — including profiling — that produces significant legal effects for players, except where this is explicitly required by our licensing authority or anti-money laundering obligations. Where automated processing is used for these purposes, you have the right to request human review of any decision that materially affects you.

Legal Basis for Processing

Every instance of personal data processing at gologame rests on one of the following legal bases:

• Contract performance: Processing necessary to create and manage your account, process payments, and deliver the gologame services you have agreed to use.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, and reporting obligations to our licensing authority.
• Legitimate interest: Processing necessary for gologame's legitimate business interests — fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests do not override your fundamental rights.
• Consent: Processing based on your freely given, specific, and informed agreement. This applies primarily to marketing communications. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting our support team.

Data Sharing & Third Parties

gologame does not sell, rent, or commercially exchange personal data with any third party. Data is shared only in the following strictly limited circumstances:

5.1 Payment Processors

To facilitate PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and Visa/Mastercard, gologame shares the minimum necessary financial and identity information with the relevant payment service provider. These providers are contractually bound to process data only for the specific purpose of completing your transaction and are prohibited from using it for any other purpose.

5.2 KYC and Identity Verification Providers

gologame uses a licensed third-party KYC verification provider to perform identity and age checks. Your CNIC and supporting documents are transmitted securely to this provider for verification purposes. The provider operates under a data processing agreement with gologame and is not permitted to retain or use your documents beyond what is necessary for the verification process.

5.3 Regulatory and Legal Authorities

gologame is required by its international gaming licence and applicable anti-money laundering regulations to report certain information to its licensing authority and, where applicable, to law enforcement agencies. In the event of a legal requirement — including a valid court order or regulatory demand — gologame will disclose relevant data to the relevant authority. We will inform you of such a disclosure unless legally prohibited from doing so.

5.4 Analytics and Platform Service Providers

gologame uses carefully selected third-party service providers for platform infrastructure, analytics, and customer support tooling. These providers act as data processors on our behalf and are bound by data processing agreements that prohibit them from using gologame player data for any purpose other than delivering the specified service.

Data Retention

gologame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to mandatory minimum retention periods imposed by our licensing authority and applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your account relationship with gologame plus a minimum of five years following account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction to comply with financial record-keeping requirements.
• KYC documents: Retained for the period specified by our licensing authority — generally five years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for three years from the date of each interaction, for dispute resolution and quality assurance purposes.
• Usage and analytics data: Aggregated analytics data may be retained indefinitely in anonymised form. Individual session logs are retained for a maximum of 13 months.
• Marketing consent records: Retained for as long as the consent is active plus three years following withdrawal of consent.

When personal data is no longer required and the applicable retention period has expired, gologame securely deletes or anonymises it in accordance with our internal data disposal procedures.

Cookies & Tracking Technologies

gologame uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and analyse platform usage. The types of cookies we use are as follows:

• Strictly necessary cookies: Essential for the operation of the gologame platform. These include session cookies that maintain your login state, security cookies that help detect fraudulent activity, and cookies that preserve your language and currency settings. These cannot be disabled.
• Functional cookies: Remember your game preferences, table settings, and other customisations to improve your experience across sessions. These are enabled by default but can be disabled in your browser settings, though doing so may affect certain platform features.
• Analytics cookies: Collect anonymised data about how players use the gologame platform — which pages are visited, which games are launched, how long sessions last. This data is used exclusively for platform improvement. gologame uses a privacy-respecting analytics solution that does not share data with advertising networks.
• Marketing cookies: Used only with your explicit consent. If you opt in to marketing communications from gologame, these cookies help us ensure that promotional messages are relevant to your interests and that you do not receive communications for products or offers you have already seen or redeemed.

You can manage your cookie preferences at any time through the cookie settings panel available in the footer of the gologame platform. Most browsers also provide granular cookie management tools in their privacy settings. Note that disabling strictly necessary cookies will prevent you from logging in to your gologame account.

Your Rights

As a gologame player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our Data Protection team via the support email listed on this website. All requests are processed within 30 calendar days. There is no fee for exercising any of these rights.

• Right of access: You may request a copy of all personal data gologame holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (for example, a legal name change) may require supporting documentation.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data. This right is subject to certain exceptions — for example, we are legally required to retain transaction and identity records for at least five years regardless of account closure. Where erasure is not possible in full, we will anonymise your data to the maximum extent permitted.
• Right to restriction of processing: In certain circumstances, you may request that we restrict how we use your data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object to processing based on legitimate interest, including any profiling carried out for responsible gaming purposes. gologame will stop such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

International Data Transfers

gologame operates on an international platform and some of the third-party service providers we use — including KYC verification providers and platform infrastructure services — may process personal data in jurisdictions outside Pakistan. Where such transfers occur, gologame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. These safeguards include contractual clauses that bind receiving parties to strict data protection standards, and we select only vendors who demonstrate robust security certifications and compliance frameworks. gologame does not transfer personal data to any jurisdiction that does not maintain adequate data protection standards for the purposes described in this policy.

Children & Minors — Strict 21+ Policy

gologame operates exclusively for adults. Our platform, products, and services are strictly prohibited for individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age, and age verification is a mandatory step in our account registration process — all applicants must submit a valid Pakistani CNIC or equivalent government-issued identity document that confirms their date of birth.

If you have reason to believe that a minor has registered an account on gologame, please contact our support team immediately. We will investigate the matter and take appropriate action without delay. The protection of children from gambling-related harm is a priority that gologame takes with absolute seriousness as a condition of our international gaming licence and as a matter of basic ethical responsibility.

Security Measures

gologame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:

• TLS 1.3 encryption for all data in transit between your device and gologame's servers.
• AES-256 encryption for all sensitive personal data stored at rest in our databases.
• PCI-DSS compliance for all payment card data handling, with no full card numbers stored on gologame's own systems.
• Multi-factor authentication (MFA) available for all player accounts and mandatory for all internal staff accounts with access to player data.
• Regular penetration testing conducted by independent cybersecurity specialists to identify and remediate vulnerabilities before they can be exploited.
• Strict role-based access controls ensuring that gologame staff can only access player data when it is necessary for the performance of their specific role.
• Incident response procedures that include notification protocols — if a data breach occurs that affects your personal data, we will notify you and the relevant regulatory authority within the timeframe required by applicable law.

Notwithstanding these measures, no internet-based system can guarantee absolute security. gologame strongly recommends that all players use a strong, unique password for their gologame account, enable any available security features, and contact our support team immediately if they suspect any unauthorised access to their account.

Changes to This Privacy Policy

gologame reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable law, or the requirements of our licensing authority. The effective date at the top of this document will be updated whenever a revision is made. We classify changes as either material or non-material:

• Material changes — changes that meaningfully affect your rights, introduce new data uses, or alter how we share your information with third parties — will be communicated to you via email to the address registered on your gologame account at least 14 days before the change takes effect. Continued use of the platform after the effective date constitutes acceptance of the revised policy.
• Non-material changes — such as corrections of typographical errors, clarifications of existing practices, or updates to contact information — will be reflected in the updated policy without separate notification, though the effective date will be updated accordingly.

We encourage all gologame players to review this Privacy Policy periodically. A link to the current version is always available in the footer of every page on gologame.app. If you disagree with any changes to this policy, you have the right to close your account by contacting our support team, subject to the retention obligations described in Section 6 above.